Complain

HOW TO COMPLAIN TO GATWICK

Tunbridge Wells must be heard.

Population Numbers Count

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WEBTRAK FLIGHT TRACKING AND COMPLAINTS SYSTEM
PHASE 2 UPDATE, SEPTEMBER 2019

The long-promised update has arrived at last. It seems complicated to use and this is a matter of concern.

The user interface is very different from NoiseLab. We will need to devote some time to explore it in detail and find out how useful it really is before we can comment further.

It reports not just on Gatwick traffic, but on all flights over the area. This may be of some help but does draw attention away from the issues raised by Gatwick.

In the meantime any feedback would be appreciated - to TWAANG at: twaang00@gmail.com.

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When in March 2013 Gatwick installed the Casper Noise and Track Keeping system (NTK), which included the registering and analysis of complaints, it was proudly presented with the words: “Casper is a new and innovative solution with enhanced graphical and reporting capabilities. This new system puts the airport at the leading edge of noise management and will be key to delivering our recently announced ‘Fly Quiet and Clean campaign’. This helps us in communication with stakeholders and brings us significant cost savings over the contract period”. It provided a considerable amount of information about Gatwick’s flight operations and was an example of good transparency.

It was withdrawn on 1 April 2019.

We are told that the new WebTrak system “will dramatically improve the monitoring of aircraft flights and associated noise as well as sharing more information directly with the local community.”

The system can be accessed on all types of platform from:
https://webtrak.emsbk.com/lgw2

The flight tracking is 25 minutes behind real time, but historical Replay is available for registering complaints.

FlightRadar24 remains the best way to identify an overhead flight in real time, at:
https://www.flightradar24.com/

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REGISTERING A COMPLAINT

If you wish to raise a complaint with Gatwick, have as much of the following information ready as possible:

• Your name and address including postcode.
• Date and exact time of the incident
• Any information you can obtain about the flight; airline, flight number &c.
• The nature of your complaint (noise, low flying etc).

Complaints can now be registered by the following means:

via the WebTrak Flight Tracker using the Replay facility (right click on the offending aircraft’s icon):

https://webtrak.emsbk.com/lgw2

using an on-line Web form at:

https://viewpoint-eu.emsbk.com/lgw3

using a new automated phone line which uses voice recognition to transcribe complaints into the new system (we have yet to try it):

01293 311 568

The previous Freepost address has been withdrawn.

Our web site is compatible with all platforms so you can use these links above on your phone or tablet - and bookmark them so they are readily available when needed.
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If you are dissatisfied with the response you are welcome to let us know so that we can suggest further action.

Here is an example of the map display that can be seen in WebTrak. Aircraft icons have a circle round them if they have violated Gatwick’s standards eg for a Continuous Descent approach - three in this picture. (The red track lines have been produced by our selection.)

Noise Monitor readings are shown in the green circles of various hues - note Crowborough's high reading, for example.